Home

Service Centres

Home

Service Centres

Home

Service Centres

Home

Service Centres

Global Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

APAC Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

North America Customer Service

Service Time:

Mon-Fri, 9:00-17:00 (PST)

Global Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

APAC Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

North America Customer Service

Service Time:

Mon-Fri, 9:00-17:00 (PST)

Global Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

APAC Customer Service

Service Time:

Mon-Sun, 9:00-18:00 (UTC+8)

North America Customer Service

Service Time:

Mon-Fri, 9:00-17:00 (PST)

Your Partner in High-Quality Genomic Services

At MGI Tech, we deliver exceptional MGI and complete genomics services with a commitment to professionalism, timeliness, and high quality. Our global customer service center offers comprehensive pre-sale, sale, and after-sales support.

Extensive Support Network

47 after-sales service stations across 26 countries, ensuring efficient and top-notch support.

Global Spare Parts Warehouses

Over 6 strategically located warehouses to meet global spare parts demand promptly.

Comprehensive Service Platform

Professional, timely, and high-quality support for all stages, from pre-sale to after-sales.

Your Partner in High-Quality Genomic Services

At MGI Tech, we deliver exceptional MGI and complete genomics services with a commitment to professionalism, timeliness, and high quality. Our global customer service center offers comprehensive pre-sale, sale, and after-sales support.

Extensive Support Network

47 after-sales service stations across 26 countries, ensuring efficient and top-notch support.

Global Spare Parts Warehouses

Over 6 strategically located warehouses to meet global spare parts demand promptly.

Comprehensive Service Platform

Professional, timely, and high-quality support for all stages, from pre-sale to after-sales.

Your Partner in High-Quality Genomic Services

At MGI Tech, we deliver exceptional MGI and complete genomics services with a commitment to professionalism, timeliness, and high quality. Our global customer service center offers comprehensive pre-sale, sale, and after-sales support.

Extensive Support Network

47 after-sales service stations across 26 countries, ensuring efficient and top-notch support.

Global Spare Parts Warehouses

Over 6 strategically located warehouses to meet global spare parts demand promptly.

Comprehensive Service Platform

Professional, timely, and high-quality support for all stages, from pre-sale to after-sales.

Service Plan Details

Annual Service Plan

Annual Service Plan

Annual Service Plan

Compliance Certification Service

Compliance Certification Service

Compliance Certification Service

Single Service

Single Service

Single Service

Customized Service

Customized Service

Customized Service

Description here

Annual Service Packages

1st Warranty Service

Bronze Service

Gold Service

Comprehensive Remote Support

Enjoy seamless assistance via telephone, email, and remote online support.

Swift On-site Support

Response time is within two business days (The response time is restricted to certain geographic areas within mainland China and countries and areas with local engineers).

Annual Preventive Maintenance

One preventive maintenance per year.

Software Updates and Upgrades

Stay current with the latest software enhancements and features.

Parts Replacement and Repair Services

Keep your system running smoothly with prompt parts replacement and repair.

Annual Compliance Certificate

Receive one compliance certificate per year.

Reagent Replacement

Get sequencing kits replaced upon sequencer failure (library preparation kits not included).

Copyright © 2024 MGI tech GmbH, Ltd. All Rights Reserved.

Copyright © 2024 MGI tech GmbH, Ltd. All Rights Reserved.

Copyright © 2024 MGI tech GmbH, Ltd. All Rights Reserved.